We respect your anonymity the same as our own. After sending your goods out all customer information is destroyed. We do keep track of orders through zip codes and abbreviations, in case you inquire about tracking.★ Refunds► 100% reship or 50% refund.
In the very unlikely event that your package doesn’t arrive successfully after having ACCURATE shipping information, we will offer a refund of 50%, or a full re-ship. This is when a package has made it to a certain point but suddenly stops updating after two weeks of movement. Usually EMS knows that a package is lost and tracking generally reflects that.If you opt for a refund you get 50% of what you paid in BTC! So if you paid 1, you get 0.5.
We’re not hedging BTC value!
► NO refund/reship if your tracking info shows the following:
– “Undeliverable As Addressed” – We make it very clear that you must use ACCURATE shipping info for your goods to arrive. When this is shown, it is clear that you didn’t provide us with 100% accurate information. Your PGP address is copy/pasted exactly as it is sent to us.
– “Out for Delivery” – If your package remains in this status for more than a day you should contact your local post office and see if they have any packages for you there, or check with your local postman to see if he can update tracking status. This status usually just means that the postman did not send over the data for the package, or his scanner is not working properly, but generally always results in a successful delivery even if tracking has not been updated.
It is the customer’s responsibility to ensure our products are legal in their jurisdiction before ordering. However, we will reship all orders shipped by a tracked service that are lost or improperly seized by customs subject to the terms and conditions below.
The customer must provide the correct shipping name and address. We will not reship if an error is made in the address provided by the customer.
The customer must ensure they follow the tracking status and are available to sign for the package. If the package is returned because it was not collected from the post office in time, we will not reship.
If a package looks like it has been lost or seized, we will wait 2 weeks before reshipping. The customer must also provide a new address for the reship.
We will provide one full reship only. If the package is lost or seized again, we will not reship.
All orders are shipped from India and China. We also ship from the Netherlands for selected products. We ship to USA, Canada, Europe, Australia, New Zealand and other countries worldwide with the exception of Israel and Pakistan- under no circumstances will we ship to either of these countries so please do not ask.
Where possible, our products are shipped in heat-sealed mylar foil bags to protect the material until use. All products are correctly labeled, but there is no reference to the chemical name or Kamud on the outer packaging. We endeavor to dispatch packages as quickly as possible and customers can expect orders to be dispatched within two business days after receipt of payment.
We do not accept cancellations or returns. All orders are final.
All orders will be shipped via Registered Airmail for FREE or EMS express for an extra fee.
Xpresspost Canada (30USD): Registered post, signature required, tracking available. Reships offered as per our reship policy. Generally received within 5 working days of dispatch. Snail Mail (FREE): Unregistered post, no signature required, no tracking offered. No refunds or reships. May take weeks to arrive. Use at your own risk.
Xpresspost USA (30USD): Registered post, signature required, tracking available. Reships offered as per our reship policy. Generally received within 5 working days of dispatch. Snail Mail (FREE): Unregistered post, no signature required, no tracking offered. No refunds or reships. May take weeks to arrive. Use at your own risk.
Xpresspost (25.00USD): Registered post, signature required, tracking available. Reships offered as per our reship policy. Generally received within 7 working days of dispatch. Snail Mail (FREE): Unregistered post, no signature required, no tracking offered. No refunds or reships. May take weeks to arrive. Use at your own risk.
You MUST USE an actual address that can be delivered to. If for whatever reason your package gets returned by USPS due to incomplete delivery info, fake name, etc. back to a bunk address then we will NOT issue refunds, or re-ships. We follow through on our end using info you give us to ship, most postmen are going to know if there is a fake name going to an address that they deliver to everyday.
It is YOUR responsibility to give us correct information to ship to. It is OUR responsibility to use that information to get you your goods! So please do us both a favor and make sure your shipping info is ACCURATE!
City, State, Zip code
13 Elm St.
Reno, NV. 89504